Service FAQs

• To fully remediate your lawn, expect two full seasons to see deeper green color, greater density, and fewer weeds.
• Cancelling services after one year may seem appropriate if the lawn has not yet met your expectations. However, correcting the impact from years of chemical applications and remediating the soil to the healthy condition Mother Nature intended takes time.
• Organic based ingredients, unlike synthetic chemicals, are not a “quick fix” and take time to break down and multiply in the soil profile. (May we suggest you take photos now and throughout the season to observe the lawn’s before and after progress?)
• The time your technician is on your lawn for most services is typically one minute for every 1,000 sq ft.  For example, if you have a 5,000 sq ft lawn, service time on your lawn is five minutes.  The time to unload equipment, prepare for the service and reload equipment is not a part of this equation.

Services are performed “weather permitting”.   Rain and wind are the most common causes of adverse weather conditions for us. Because weather conditions are fluid, it is not possible for you to schedule a specific day and time for your services.  However, if you have a specific day of the week that we cannot be on your lawn (mow day, for example) we will note that in your client profile and will schedule accordingly.

We request our clients avoid rescheduling services if possible.

• It can take up to 3 weeks to get your property on another route.
• It is not necessary for you to be home for your technician to perform your service.
• If you must reschedule services, please notify us via text, phone or voice mail to give us time to notify your technician and change his route before he comes to your property.

• If you sign up for automatic text notifications, we will text the business day before your technician comes to service your lawn.
• If we must reschedule your service, we will text you. Your property will be a priority for reschedule. We will text you the business day before your technician comes to service the lawn. 
• If you aren’t sure you signed up for text notifications when you activated your service, ask us. We can always add you.
• If you type “Stop”, “No” or “Cancel” ALL text notifications will stop, including service notifications.  If you do this unintentionally, you can resubscribe by texting “Unstop” to 800-776-5296.

• Your technician is trained, certified, and licensed by the Virginia Department of Agriculture. 
• We try to have the same technician on your lawn 80% of the time for continuity and to be more aware of changes in your lawn.
• The technician performs your service(s) according to the work order we give him based upon your agreed services.
• Your technician begins service in the back of your lawn and works his way forward to avoid walking through applications.
• After completion of your services, the technician may write recommendations on your work order.  He will place the work order in a bag and leave it on your door. The bag contains pertinent information about caring for your lawn and outdoor living space.
• Your technician will give a copy of the work order to our client service representatives the next business day following service. We will be in touch with you within 24-48 hours to discuss the technician’s notes, recommendations, and options. You can also call us about the “tech note”. 
• The technician will include pH soil test readings on the work order if a soil reading was performed.
• The technician will rate your lawn with each visit. A perfect rating is 5-5-5. The first number represents color; the second lawn density; and the third weed pressure. Observe your rating to gauge your lawn’s health.

Although your technician “scouts” your lawn for disease, insect and weed issues with each visit, something may occur between visits.  If you are curious about something, contact us. We ask for a picture to speed the diagnosis process and give your technician information for a service call. Text photos to 800-776-5296 or email to clientservices@prolawn.com.  Take a close-up photo and a wide-angle photo.

Lawn care services and payment method on record renew automatically at the end of each calendar year unless you tell us otherwise.

• We will email your yearly lawn care service renewal for your review in late fall.
• If we do not hear from you, services and payment method automatically renew.